1. Introduction:

At Katerina's Acupuncture, we are committed to safeguarding the privacy of our website visitors and service users. This policy sets out how we will treat your personal information.

2. Collection of Personal Information:

We may collect, store, and use the following kinds of personal information:

(a) Information that you provide to us when booking an appointment and/or free consultation, subscribing to our email notifications, and/or newsletters, using our website services, or contacting us including, but not limited to, the following:

- Contact Information: Name, email address, phone number.

- Demographic Information: Age, gender, location.

- Health Information: Medical history, relevant health details.

- Usage Data: Information about how you interact with our website.

- Communication Data: Correspondence and communications sent to us.

3. Using Personal Information:

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information to:

(a) Administer our website and business;

(b) Send you email notifications that you have specifically requested;

(c) Booking and providing the therapies listed on our website, that you have consented to.

(d) Send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);

(e) Verify compliance with the terms and conditions governing the use of our website.

(f) Send statements, invoices, and payment reminders to you, and collect payments from you;

(g) Send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(h) Provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);

(i) Deal with inquiries and complaints made by or about you relating to our website; and

(j) Keep our website secure and prevent fraud;

4. Disclosing Personal Information:

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

(a) To the extent that we are required to do so by law;

(b) In connection with any ongoing or prospective legal proceedings; and

(c) In order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

5. Security of Personal Information:

We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information.

We will store all the personal information you provide on our secure (password protected) servers. All electronic financial transactions entered into through our website will be protected by encryption technology.

6. Amendments:

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.

7. Your Rights:

You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the supply of appropriate evidence of your identity.

We may withhold personal information that you request to the extent permitted by law.

You may instruct us at any time not to process your personal information for marketing purposes.

8. Our Contact Details:

You can contact us via email at [email protected]. Alternatively, you can call us on 07480 802095.